Shopping Centers Today

AUG 2018

Shopping Centers Today is the news magazine of the International Council of Shopping Centers (ICSC)

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T H E C O M M O N A R E A O M N I - C H A N N E L C VS customers can now have prescriptions and other pur- chases delivered from the local store to their homes. Those wishing to have medications sent directly to the mailbox as soon as the next day can now request prescription delivery through the CVS Pharmacy app or by phoning the store. CVS says it is the first national retailer to offer such delivery chainwide. "The national launch of our prescription delivery service, including the expan- sion of same-day delivery in five new markets, is delivering on our promise PRESCRIPTION HOME DELIVERY CUTS PHARMACY LINES AT CVS Home Depot locks in Amazon shoppers l The Home Depot is adding omni- channel conveniences to its stores, including lockers where online orders can be picked up without help from employees. The company says it intends to have these lockers in all its stores within three years. Roughly 45 percent of Home Depot's online orders are picked up at stores, the compa- ny says. Installing these lockers will help Home Depot maintain its lead over Amazon.com and others in the home-improvement space, says Neil Saunders, managing director of Global- Data's retail division. "As a sector, home improvement is not as digitally advanced as many others," Saunders said. "However, online transactions are growing, and Home Depot is right to be investing in tools and infrastructure that will help it maintain an edge." n to make staying healthy simpler for every patient, regardless of where they live," said Kevin Hourican, pres- ident of CVS Pharmacy, in a press release. "Through a fully customized digital experience, shoppers are now able to enjoy the convenience of CVS Pharmacy right at their doorstep. The rollout of delivery from nearly all of our 9,800 retail pharmacy locations nationwide represents another step forward for us in deliv- ering innovative omni-channel solutions that help people on their path to better health." n 10 S C T / A U G U S T 2 0 1 8 l Simon is adding the Happy Returns service — whereby customers can return purchases from select online retailers for immediate refunds — to 16 more shopping centers. The company currently operates 120 Return Bars across 20 metro areas at shopping centers and in independent boutiques and other spots. "This service pro- vides a hassle-free return experience and the opportunity for our guests to find what they really need at our centers, all in the same trip," said Andy Hutcherson, Simon's senior vice president of innovation and customer experience. The program, offered at the malls' guest-services desks, eliminates the need for packing and shipping. n SIMON EXPANDS RETURNS SERVICE TO MORE MALLS

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